Citizen Services

Coordination of Citizen Services and Document Processing is responsible for providing care services in the Ministry of Culture. On this platform you will get several services:

  • Registration of applications and documents in general
  • Citizen orientation
  • Specializing Service in room
  • Inquiries answering Telephone
  • External messaging service
  • Free Delivery forms for starting proceedings in Party Desk


Attend, guide and process concerns of citizens, encouraging active participation in monitoring activities related to management of the Ministry of Culture, for which it receives and directs approaches, requests, suggestions, complaints, claims, and provides timely responses.


Becoming recognized by citizens and other public entities as a reference organization in providing quality of service and professionalism in processing needs and expectations of citizens, provide clear information, provide personalized attention and promote ease processing.

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